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Mystery Shopping, also known as «secret shopping», allows businesses such as restaurants, retail stores, and movie theaters to get objective information on the day-to-day customer experience at their locations.

Implementing best practice policies, employing experienced managers and being hands-on all go a long way toward managing quality assurance,

When you become a secret shopper, you may want to tell everyone you know about your cool new job.

If mystery shoppers conjures up the image of trench coats and dark glasses trawling the supermarket aisles inspecting things, then think again!

If mystery shoppers conjures up the image of trench coats and dark glasses trawling the supermarket aisles inspecting things, then think again!

In today’s fast-paced business world, it could be difficult to gauge the success of your sales employees and the satisfaction of your customers.

Telecommunications provider FLOW topped the overall scores with 71 per cent, with JPS coming in at a close second with 70 per cent.

Según la entidad, los resultados son «más alentadores» que en el primer estudio.

Morgan’s 18 tips for 2018